Up-sell Opportunities
Visual Proof = Faster Approvals
The moment a vehicle hits the bay, Wrench Works Cloud (WWC) lets your tech snap photos or short clips of any unforeseen issues—worn brake pads, cracked belts, leaking seals, you name it. Those visuals publish to the customer’s secure Cloud Portal as a side-by-side “Current vs. New” view, so the customer can literally see the problem and what “good” looks like. From the same screen, they can approve or decline each item with one tap, leave a note, or call back—no phone tag, no guessing.
Smart Maintenance Advisor (VIN + miles/hours aware)
WWC automatically checks the vehicle’s year, make, model, and current mileage/hours against manufacturer schedules and your shop’s service packages to flag what’s over-due, due now, or coming due soon. Each item shows plain-English explanations and estimated parts/labor so customers understand the value—and you get a clean, trusted path to offer the right services at the right time.
More Upsell Opportunities—Without Feeling “Salesy”
- Photo/video proof builds trust and speeds up authorizations.
- “Current vs. New” makes wear easy to understand.
- Pre-vetted due/soon-due maintenance appears automatically as add-ons on the estimate.
- Customers approve line items right in the portal; your RO updates in real time.
Efficiency
Parts and Labor
Parts and Labor
Parts and Labor
No more asking for half down!
Customer pays when diagnose through the customer cloud.
Chasing money
Parts and Labor
Parts and Labor
Accounts receivable is collected instantly!
After diagnosed and before you turn a wrench.
On the phone
Parts and Labor
On the phone
No more constantly answering!
Customer updates automatically through the portal.